FAQ

LOCAL DELIVERY (SINGAPORE):

We currently offer shipping at fixed local rates at 1.50SGD per item, in Singapore. If you would like to have your package delivered via registered mail in Singapore, additional fee of 3SGD (irregardless of number of items in package) will be added (available on request, please email us at sales@overgrownsquirrels.com after your place your order.) Most local orders will be received within 3-4 business days of ordering.

INTERNATIONAL SHIPPING:

We now ship using FedEx worldwide (4-7days) and have integrated it into our shop. On check out, you can request shipping cost after you input your location and address.

Privacy & Security

We at Overgrown Squirrels respect your privacy and no customer information will be shared with organization apart from our own.

Returns & Replacements

We ensure that all products are checked prior to shipping and in event of any damage to the article in transit, Overgrown Squirrels LLP will not be liable for damages resulting in mishandling. At this time we do not accept returns and replacements.

Ordering and Payment

We encourage the use of our online shopping cart system via the Overgrown Squirrels Online Store and will give priority to orders that have been fully paid for.

You may pay via the following modes:

1. OCBC Bank Transfer (OCBC to OCBC transfer only, see details below)
2. POSB Bank Transfer (POSB/DBS to POSB/DBS transfer only, see details below)
3. PayPal

Due to transaction clearing times of interbank transfers, we do not entertain orders apart from the 2 listed banks. Payments that have not been made within 24 hours of your order will be deemed cancelled. We also support PayPal transfers in our list of payment modes should you not have a banking account with either OCBC or POSB. Please note that Overgrown Squirrels will use its own discretion in deciding which orders to fulfill if fraud is suspected.

At this time we only support intra-bank transfers for indicated OCBC and POSB accounts (e.g. If you have a POSB account, then pay to our POSB account, and if you have an OCBC account, pay to our OCBC account.) This is to ensure we receive payment as soon as possible so we can ship your item to you without delay.

OCBC CURRENT ACCOUNT:

Bank : Oversea-Chinese Banking Corporation Limited
Institution Code : 7339
Branch Code : 629
A/c No. : 195215
A/C name : Overgrown Squirrels LLP
Complete account number : 629-195215-001

POSB SAVINGS ACCOUNT:

Bank: POSB
Type: POSB Savings
ACCOUNT NUMBER: 062-32457-0

AFTER TRANSFERRING YOUR PAYMENT, PLEASE EMAIL US AT SALES@OVERGROWNSQUIRRELS.COM THE FOLLOWING DETAILS! (COPY AND PASTE THIS IN YOUR EMAIL):

Account your transferred your payment to: POSB SAVINGS or OCBC
Date and Time of transaction:
Amount of money transferred:
Your account number and account type:
Interbank Nick Description / Place of transfer (ATM):
Your Contact Number:

It is important for you to send us an email so we can double check if funds have been received from you as soon as possible so we can ship your item/items out without delay.

Pricing & Promotions

All prices are non-negotiable and are indicated in the Online Store. For any pricing promotions, Overgrown Squirrels LLP reserves the right to retract and promotions at any given time and return monies received.

Viewing Orders

If you have registered yourself in our customer database, you may re-login to our store via the login option and view your orders there.

Updating Account Information

Please remember to update your account information if you are using that regularly to make purchases at your Overgrown Squirrels Online store. Also, if you update your information after a purchase, we will ship based on your current information dated at the time of purchase/order.